In order to receive information about your Personal Data, the purposes and the parties the Data is shared with, check the page Personal Data.
Types of Data collected
Use of Data and other data collected
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
The Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.
All Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services.
In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without any consequences on the availability or the functioning of the service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact us thought [email protected].
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party's consent to provide the Data.
Mode and place of processing the Data
Methods of processing
The Website processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
In some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors of the Website.
The updated list of these parties may be requested at any time.
Place
The Data is processed at our Website’s operating offices and in any other places where the parties involved with the processing are located.
Retention time
The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes, in Court or in the stages leading to possible legal action arising from improper use of this Website or the related services.
The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Website at any time. Please see the contact information at the beginning of this document.
The rights of Users
Users have the right, at any time, to know whether their Personal Data has been stored and can contact the Website to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons.
Requests should be made on the Website using the contact information provided above.
This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.
Changes to this privacy policy
The Website reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page.
This page should be consulted regularly in relation to the last modification described at the bottom.
If a User objects to any of the changes to the Policy, the User must cease using this Website and can request that their Personal Data be removed. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Website has about Users.
Detailed information about processing personal data
Personal data is collected for the following purposes and using the following services:
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Advertising
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Google AdSense
Personal Data: Cookies and Usage Data
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Analytics
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Google Analytics
Personal Data: Cookies and Usage Data
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Facebook Analytics for Apps
Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service
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Contacting the User
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Contact form
Personal Data collected: Entity Name, City, Contact Person, Telephone/Mobile, Prefered contact time, E-mail, Home Page and Message
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Mailing list and Newsletter
Personal Data collected: E-mail
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Content comment
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Facebook Comments (Facebook, Inc.)
Personal Data collected: Cookies and Usage Data.
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Displaying content from external platform
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Google Fonts (Google Inc.)
Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.
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Google Maps widget (Google Inc.)
Personal Data collected: Cookies and Usage Data.
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YouTube video widget (Google Inc.)
Personal Data collected: Cookies and Usage Data.
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Handling payments
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Paypal
Personal Data: various types of Data as specified in the privacy policy of the service.
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Interaction with external social networks and platforms
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Facebook Like button and social widgets
Personal Data collected: Cookies and Usage Data.
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Location-based interactions
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Geolocation
Personal Data collected: geographic position.
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Country validation via IP – IPStack
Personal Data collected: IP.
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Registration and authentication
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Direct registration
Personal Data collected: name, email, customer type, gender, date of birth, country, address, zip code, town, phone, mobile phone, taxpayer number.
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Google OAuth (Google Inc.)
Personal Data collected: various types of Data as specified in the privacy policy of the service.
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Windows Live Connect (Microsoft Corporation)
Personal Data collected: various types of Data as specified in the privacy policy of the service.
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Facebook Authentication (Facebook, Inc.)
Personal Data collected: various types of Data as specified in the privacy policy of the service.
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SPAM Protection
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Google reCAPTCHA
Personal Data collected: Cookies and Usage Data.
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Advertising
This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Cookies to identify Users or they may use the behavioural retargeting technique, i.e. displaying ads tailored to the User’s interests and behaviour, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.
In addition to any opt out offered by any of the services below, the User may opt out of a third-party service's use of cookies by visiting the Network Advertising Initiative.
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Google AdSense (Google Inc.)
Google AdSense is an advertising service provided by Google Inc. This service uses the “Doubleclick” Cookie, which tracks use of this Website and User behaviour concerning ads, products and services offered.
Users may decide to disable all the Doubleclick Cookies by clicking on: google.com/settings/ads/onweb/optout
Personal Data collected: Cookies and Usage Data.
Place of processing: USA – Privacy Policy – Opt Out
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Analytics
The services contained in this section enable this Website to monitor and analyse web traffic and can be used to keep track of User behaviour.
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Google Analytics
Google Analytics is a web analysis service provided by Google Inc.
Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data: Cookies and Usage Data.
Place of processing: USA - Privacy Policy – Opt Out
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Facebook Analytics for Apps
Facebook Analytics for Apps is an analytics service provided by Facebook, Inc.
Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.
Place of processing: USA – Privacy Policy
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Contacting the User
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Contact form
By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: Entity Name, City, Contact Person, Telephone/Mobile and E-mail
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Mailing list and Newsletter
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website.
Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.
Personal Data collected: Name and E-mail
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Content comment
Content commenting services allow Users to make and publish their comments on the contents of this Website.
Depending on the settings chosen by www.bol.pt, Users may also leave anonymous comments.
If there is an e-mail address between the Personal Data provided by the User, it may be used to send comment notifications about the same content.
Users are responsible for the content of their comments.
If a third-party content comment service is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the comment content service.
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Facebook Comments (Facebook, Inc.)
Facebook Comments is a comment content service provided by Facebook, Inc. which allows the User to leave comments and share them on the Facebook platform.
Personal Data collected: Cookies and Usage Data
Place of processing: USA – Privacy Policy
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Displaying content from external platform
This type of service allows the User to view content hosted on external platforms directly from the pages of this Website and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
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Google Fonts (Google Inc.)
Google Fonts is a typeface visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.
Personal Data collected: Usage Data and various types of Data as specified in the privacy policy of the service.
Place of processing: USA – Privacy Policy
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Google Maps widget (Google Inc.)
Google Maps is a maps visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage Data
Place of processing: USA – Privacy Policy
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YouTube video widget (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows this Website to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage Data
Place of processing: USA – Privacy Policy
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Handling payments
Payment processing services enable this Website to process payments by credit card, bank transfer or other means.
To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
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Paypal
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
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Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna,
in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you.
Your personal data transferred is processed in line with Klarna’s own privacy notice.
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Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
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Facebook Like button and social widgets
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: USA – Privacy Policy
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Location-based interactions
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Geolocation
This Website may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Website.
Personal Data collected: geographic position.
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Country validation via IP – IPStack
This Website can send your IP to the company IPStack in order to verify your country.
Personal Data collected: IP.
Place of processing: Vienna Austria – Privacy Policy
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Registration and authentication
By registering or authenticating, Users allow this Website to identify them and give them access to dedicated services.
Depending on what is described below, third parties may provide registration and authentication services. In this case, this Website will be able to access some Data, stored by these third-party services, for registration or identification purposes.
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Direct registration
The User registers by filling out the registration form and providing the Personal Data directly to this Website.
Personal Data collected: name, email, customer type, gender, date of birth, country, address, zip code, town, phone, mobile phone, taxpayer number.
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Google OAuth (Google Inc.)
Google OAuth is a registration and authentication service provided by Google Inc. and is connected to the Google network.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: USA – Privacy Policy
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Windows Live Connect (Microsoft Corporation)
Microsoft Live Connect is a registration and authentication service provided by Microsoft Corporation and is connected to the Microsoft network.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: USA – Privacy Policy
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Facebook Authentication (Facebook, Inc.)
Facebook Authentication is a registration and authentication service provided by Facebook, Inc. and is connected to the Facebook social network.
Personal Data collected: various types of Data as specified in the privacy policy of the service.
Place of processing: USA – Privacy Policy
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SPAM Protection
This type of service analyzes the traffic of this Website, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
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Google reCAPTCHA
Google reCAPTCHA is a SPAM protection service provided by Google Inc.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
Personal Data collected: Cookie e Dados de uso.
Place of processing: USA – Privacy Policy
Delete personal data
Enter the email address associated with the account that you want to delete the personal data.
We alert that the elimination of personal data is permanent and definitive, and no deleted data can be recovered.
After submitting the request, you will receive an email with the request for confirmation.
You will need to approve this request to confirm the deletion of your personal data.
Upon confirmation of the request, the data will be erased in 24 hours and will be sent an email with the information that the process was completed.
With this operation, BOL will no longer have personal data, purchase information and any reservations made will be released.
Once all the conditions above do not materialize, you can make a new request for forgetting in our system.
Your request may be denied for the following reasons:
- You have made a reservation and it is still active;
- Purchased tickets for an event that has not yet been held;
- Acquired tickets for an event with an obligation to fill out an inquiry and it has not yet been carried out;
- You have purchased a card, which is associated as a customer and is still active.
Once all the conditions above do not materialize, you can make a new request for forgetting in our system.
If the law requires the retention of some data, it cannot be erased from the system. For these cases, data will be deleted shortly after the required retention period.
BOL is registered
with the Portuguese Data Protection Authority.